MYCHART TERMS OF USE

MyChart is provided by Eisenhower Medical Center ("EMC") to its patients subject to compliance with the terms and conditions set forth below. Please read the following information carefully. Your continued use of MyChart will indicate your agreement to be bound by the these terms of use. If you do not agree to be bound by these terms, please promptly exit and discontinue your use of MyChart.

Emergency Situations

MyChart should never be used for urgent matters or emergency situations. The anticipated turnaround time for response to electronic messages is 1 to 2 business days. Therefore, for all urgent matters and emergency situations that you believe may immediately affect your health or well-being, you should, without delay, contact EMC by phone, and/or go to the emergency department of a local hospital, and/or dial 911. If your provider is out of the office or unavailable, messages sent via MyChart may be routed to other authorized caregivers within EMC in order to facilitate a timely response to your request.

MyChart Messaging and Communications

We are only able to respond to electronic communications through MyChart based on the information you provide. If there is insufficient information provided, we will be unable to provide accurate and reliable services. EMC may send you messages via MyChart. These messages may contain information that is important to your health and medical care. It is your responsibility to monitor these messages.

By entering your valid and functional email address you have enabled EMC to notify you of messages sent to your MyChart Inbox. If your contact information changes, please update this as soon as possible on MyChart. All communication through MyChart will be in regard to your own health condition(s). The contents of these messages may be stored in your permanent medical record.

Use of MyChart Information

MyChart is not a substitute for appropriate and timely direct contact with your physician. You should never change or stop any course of treatment prescribed by your physician without first consulting him or her. EMC assumes no responsibility for how you use the information you obtain from MyChart. Asking for advice on behalf of another person could potentially be harmful and is a violation of these terms of use. EMC does not assume any responsibility for health information or services used by persons other than the MyChart enrollee.

Complete Medical Record

The electronic medical record is the property of EMC and the information displayed in MyChart may not be the complete medical record. Contact EMC Health Information Management directly for official copies of your medical record or in regard to discrepancies with the medical information listed in your record.

Privacy

Eisenhower Medical Center will use your confidential medical information in order to provide you with health care services. Eisenhower Medical Center will, at all times, maintain your confidential medical information in strict confidence and will not disclose any information regarding you to any unaffiliated third party unless you authorize that person to receive your information or the information is permitted to be disclosed by law. Please review Eisenhower Medical Center's Privacy Policy for a thorough description of how we gather, use and protect your confidential medical information. All messages sent and received within MyChart that contain medical information are subject to all state and federal laws governing the security and confidentiality of medical records.

MyChart ID and Password

In order to access MyChart, you will need to create a unique identification (ID) code and password. This ID and password are unique codes that identify you in the MyChart system. Inquiries and entries that you make via MyChart will be logged with your identity.

It is extremely important that you keep the ID and password that that you use to access MyChart completely confidential. Anyone with access to your ID and password will be able to access your confidential medical information. If at any time you believe that the confidentiality of your password has been compromised, you will need to immediately change it by going to the Password link on the MyChart website. EMC takes no responsibility for and disclaims any and all liability or damages of any kind arising from a breach of medical record confidentiality resulting from you sharing or losing your password. If EMC discovers that you have inappropriately shared your password with another person, or that you have misused or abused your MyChart access privileges in any way, your participation in MyChart may be discontinued by EMC without prior notice.

Additional Security

For additional Security, Eisenhower recommends enabling two factor authentication on your personal email account.
Availability and use may vary by email provider.

Examples:

Gmail
https://www.google.com/landing/2step/

Microsoft Mail
https://support.microsoft.com/en-us/help/12408/microsoft-account-about-two-step-verification

Disclaimer

MyChart may not become unavailable to you due to system failures, back-up procedures, maintenance, or other causes beyond the control of EMC. Access is provided on an "as-is, as-available" basis and EMC does not guarantee that you will be able to access MyChart at any particular time.

EMC TAKES NO RESPONSIBILITY FOR AND DISCLAIMS ANY AND ALL LIABILITY ARISING FROM ANY INACCURACIES OR DEFECTS IN SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER (ISP), ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT YOU USE TO ACCESS MYCHART. During times when MyChart is unavailable, other communication methods (e.g., telephone) should be used to communicate with EMC or your physician.

Release of Information Request

By using MyChart, you authorize EMC to release your personal health information to you via MyChart. You may revoke this authorization at any time in writing and you have a right to receive a copy of this authorization upon request. Due to California Health & Safety Code Section 123148, medical providers may be prohibited from releasing the following laboratory results via MyChart, even though a patient may consent to their release:

  • HIV antibody test;
  • presence of antigens indicating a hepatitis infection;
  • abusing the use of drugs; and
  • test results related to routinely processed tissues, including skin biopsies, Pap smear tests, products of conception, and bone marrow aspirations for morphological evaluation.

These results will not be viewable in MyChart and you must contact EMC Health Information Management in order to request a copy of these results.

Minor Eligibility

An individual must be age 18 years of age or older to request a personal account. Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" section below. Under state and federal law, there are certain types of medical information that the parent or guardian of a minor patient age 12 or older may not view without consent of the minor patient. Because of these requirements, this information will not be viewable on MyChart and may only be requested directly from EMC Health Information Management by the patient or by any other individual authorized to do so under federal and state privacy laws.

Proxy Access

A patient may request for an individual to have proxy access to his or her MyChart account. A parent or legal guardian of a minor child under the age of 18 may request proxy access to the child's MyChart account. Proxy access may be requested by contacting EMC Health Information Management. For minor patients, such proxy access will only be granted to parties with parental rights or legal guardianship over the minor patient and only to the extent that the party requesting proxy access can demonstrate the legal right to the minor patient's medical information. EMC will request documentation as it deems necessary to determine whether proxy access should be granted.

A MyChart account will be activated for both the proxy and the patient. If the proxy's legal relationship with the account holder changes, the proxy must inform EMC Health Information Management immediately by calling (760) 773-2020 or sending written notice to Health Information Management, Eisenhower Medical Center, 39000 Bob Hope Drive, Rancho Mirage, California 92270. The decision to grant proxy access shall be made at EMC's sole discretion based on the individual circumstances surrounding the request and as allowed by applicable law. EMC reserves the right to revoke proxy access at any time for any reason. Nothing herein shall be interpreted to require EMC to provide proxy access to any individual regardless of whether such access would be allowed under applicable law.

Restrictions on Use

Access to the MyChart system is granted to users for the purpose of furthering their medical care. Use of the system unrelated to this purpose may result in the suspension or termination of access privileges. Improper activities that may lead to the suspension or termination of your MyChart access include, but are not limited to:

  • Uploading or transmitting any communications or content of any type that may infringe or violate any rights of any party;
  • Using MyChart for any purpose in violation of local, state, national or international laws;
  • Using MyChart as a means to distribute advertising or other unsolicited material to any third party;
  • Any drug seeking behavior;
  • Sharing your password with another person or misusing or abusing your MyChart access privileges;
  • Using language or transmitting material that is unlawful, obscene, defamatory, threatening, harassing, hostile, abusive, slanderous, hateful or embarrassing to any other person or entity; or
  • Interfering with the proper working of this website including, but not limited to, the transmission of any virus, worm, trap door, back door, timer, clock, Trojan horse, or other limiting routine, instruction or design.

Ownership of Proprietary Materials

The content on MyChart is provided for EMC and its patients only. Nothing on this Site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on MyChart without the express permission of EMC or the third party that may own the trademark, service mark, or logo.

Indemnification

To the fullest extent permitted by law, you shall defend, indemnify, and hold harmless EMC, its employees, directors, officers, agents, and subcontractors from and against all claims, including any liability or expense, losses, damages (actual or consequential), suits, judgments, litigation costs and attorney's fees, arising from or in any way related to your use of MyChart or any information you obtain from MyChart, a violation by you of these terms of use, or your failure to read any MyChart messages or communication in a timely manner. EMC will provide prompt written notice of any such claims, but failure to provide such notice will not release you from any of your obligations pursuant to these terms of use except to the extent that you are actually prejudiced by such failure.

Additional Terms

These terms of use shall be governed by the laws of the State of California and any dispute arising hereunder must be submitted to binding arbitration in Riverside County, California in accordance with the rules of commercial arbitration of the Judicial Arbitration and Mediation Service. These terms of use contain the entire agreement between the parties with respect to the subject matter contained herein and it shall not be modified or amended except by signed written instrument. These terms of use may be changed at any time in the discretion of EMC and updated terms will be posted on the MyChart website for user access.